Latest Issue: May 7, 2019

Addressing Social Disorder in Our Towns

County of Renfrew ays “it’s not broken, don’t fix it.”

The Comprehensive Ontario Police Services Act, 2019 sets out community safety and policing requirements of municipalities. Section 248 (1) notes that “every municipality shall prepare and, by resolution, adopt a community safety and well-being plan.” The community safety and well-being plan (“the plan”) gathers people together from the community who have expertise in education, mental health, policing, youth and municipalities to contribute to the prevention of crime and social problems in a community. It sounds fairly straight-forward, what elected official wouldn’t want to prevent social unrest in their community? Well, actually there are 16 elected officials in Renfrew County who wouldn’t. Download the latest issue.

Having Some Pay For All

Will municipalities choose to earn revenue from accommodators?

The Ottawa Valley Tourist Association (OVTA) has been visiting local municipalities to present options about the Municipal Accommodations Tax (MAT). This is a proposed tax that some roofed accommodators would charge and remit to their local municipality. The municipality would then share some of that tax revenue with an “eligible tourism entity” such as the OVTA. Most of the local tourism industry and even the municipalities seem disinterested in the issue with only 50 people attending an open house or submitting survey feedback. (All accommodators impacted were not individually notified.) However, there were some roofed accommodations providers who chose to voice their concerns about the MAT. Download the latest issue.

Marketing | Jennifer Layman

Have You Tried “Weekday Eggs?” A marketing lesson you can learn at breakfast

I recently read that we are currently living in the “age of anxiety.” The moniker recognizes that people are more stressed out than ever before, with much of that driven by the need for all things to be instantaneous – the way it is with screens. As life is not instantaneous, people become more anxious and tend to make decisions based on what they can do quickly, not necessarily what is the best choice. The Egg Farmers of Canada noticed that fewer people were making egg-related breakfast choices during the week because they felt they just didn’t have time to make eggs. Instead, having eggs was seen more as a weekend option, where someone might have more time to eat eggs. Download the latest issue.

Book Club | Micah Solomon

Ignore Your Customers (And They’ll Go Away): A playbook for delivering the highest level of customer service and the ultimate customer experience

It’s time for an inspiring, common sense, up-to-date guide to customer service. That’s why it’s time for Ignore Your Customers (And They’ll Go Away). This book looks at what it takes to create the highest level of customer service, regardless of industry norms and organizational constraints. It will have readers nodding in agreement at the principles described, smiling in recognition at the anecdotes that bring them to life, and clapping their hands in eagerness to get going with the actionable and inspiring suggestions contained in its pages. Download the latest issue.

  • Events Calendar: Business and related events in the region
  • Business News Around The Valley: Briefs on local news and information
  • Provincial and National Business News: Briefs on news around the province and Canada that local businesses should know
  • On The Move: Local promotions, new hires and retirements
  • It’s A Fact: Interesting facts connected to business
  • News 10: A quick 10-question quiz on recent news headlines
  • Tenders: Current tender postings and results