Latest Issue: December 3, 2019

No Fault, All Fault On Flooding

Review focuses on better preparing for flooding

An independent review of the flooding events of 2019 has been conducted and the verdict is that the responsibility lies with Mother Nature. Douglas McNeil, P.Eng., penned the report entitled An Independent Review of the 2019 Flood Events in Ontario. McNeil says that “based on an analysis of the information available for all of the systems that experienced flooding in 2019, nothing points to human error or the negligent operation of water control structures as the cause of the flooding.” Instead, it was a combination of snow and rainfall that contributed to the flooding. McNeil says that “measures taken by water managers everywhere were effective in reducing the magnitude of flooding and associated damages throughout the drainage basins.” Download the latest issue.

OPP Detachment Updates

Killaloe, Lanark County, Renfrew and Upper Ottawa Valley

Local news from the detachments. Download the latest issue.

CNL Is Top-100 Employer

Volunteer time, benefits, fitness room for employees

Canadian Nuclear Laboratories (CNL) has been named one of Canada’s Top 100 Employers. Canada’s Top 100 Employers project is a national competition to determine which employers lead their industries in offering exceptional workplaces for Canada’s Top 100 Employers their employees. Employers are evaluated using eight criteria: physical workplace, work atmosphere and social, health, financial and family benefits, vacation and time off, employee communications, performance management, training and skills development and community involvement. Employers are compared to other organizations in their field. Download the latest issue.

Marketing | Jennifer Layman

The Palace’s PR Disaster: Communicating is not a DIY project

It always amazes me when organizations that appear to be smart and well-structured make very poor communication choices. Recently, Buckingham Palace was one of those organizations. With all the good headlines that have come from Meghan, Harry, William and Kate, in 49 minutes, it was all wiped out by Prince Andrew as he sat for the interview with BBC on his relationship to Jeffrey Epstein. Epstein was (he eventually committed suicide) a convicted sex offender. For weeks, the media had been talking about the relationship he had with Prince Andrew as details about the prince staying at Epstein’s houses made their way to the press. Finally, Prince Andrew decided it was time to go on the record and he hired a public relations consultant to help him figure out how to do that. Download the latest issue.

Book Club | John Goodman

Strategic Customer Service: Managing The Customer Experience to Increase Positive Word of Mouth, Build Loyalty and Maximize Profits

Any organization can win more customers and increase sales if they would only learn to be more strategic with their customer service. This book draws on over 30 years of research from companies such as 3M, GE, and Chick-Fil-A to teach readers how to transcend a good business into a profitable word-of-mouth machine that transforms the bottom line. When customers complain, employees respond. The typical service model is riddled with holes. What about people and businesses who never speak up…but never come back? Learn to actively reach out, prevent problems and resolve issues in ways that boost loyalty. Transform customer service into a strategic function, and reap benefits far exceeding investments, often 10 to 20 times more. Download the latest issue.

  • Events Calendar: Business and related events in the region
  • Business News Around The Valley: Briefs on local news and information
  • Provincial and National Business News: Briefs on news around the province and Canada that local businesses should know
  • On The Move: Local promotions, new hires and retirements
  • It’s A Fact: Interesting facts connected to business
  • News 10: A quick 10-question quiz on recent news headlines
  • Tenders: Current tender postings and results